A recurring billing account is setup at the time of your rental. Invoices are sent electronically and payments are taken by ACH draft or via debit/credit cards.
You can access your unit after payment has been made for rent online at www.storage77055.com.
Q. There is a problem with my unit. What can I do?
We strive to provide the best storage experience around and are ready to help troubleshoot any issues you may have with your unit or our system. If we are not able to assist on the phone, we will place a work order for maintenance assist during their next visit.
Q. How do I cancel my lease?
You can cancel your lease at anytime. You can do so by scheduling your move-out your account on our website. We do kindly ask that you provide notice of your move-out 10 days prior to your actual move-out.
Q. I want to transfer units. What do I do?
Contact us by phone and we will help you transfer units in minutes.
Q. I lost the key to my lock. What should I do?
Contact our office and our maintenance team will remove the lock in 1 to 5 business days. We will place a temporary combination lock on your unit with instructions to access the code to remove and add your own disc lock. There is a cost of $50 for lock removal. If you want to purchase a new disc lock, one can be provided to you for $25 with the cost added to your next month's balance. If you need immediate assistance, please call us to see if a maintenance person is scheduled to be on-site that day or if you need assistance, please call a locksmith.
Q. I am late paying my rent. What can I expect?
Please refer to your rental lease agreement for specific delinquency dates and associated delinquency rates.
